Shipping policy
Shipping Policy
Titanforged Labs — last updated 20 August 2026
Order processing
Orders are processed and dispatched within 2–4 business days of being placed. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.
You will receive a confirmation email when your order is placed, and a second email with tracking information once your order has shipped.
Where we ship
We ship to all 50 US states.
United States shipping rates
| Order total | Shipping method | Cost |
|---|---|---|
| $10.00 and above | Economy | Free |
| Under $10.00 | Economy | $5.99 |
Because every Ragnarok tub is priced above $10, standard US orders ship free.
US orders are dispatched from North Carolina via FedEx or UPS. Once dispatched, packages typically arrive within 2–7 business days, depending on your distance from our fulfillment center. Transit times are carrier estimates and are not guaranteed.
International shipping rates
We currently do not ship internationally, give us a few years to get Ragnarok global!
Tracking
A tracking number is emailed to you as soon as your order is dispatched. Please allow up to 24 hours for tracking information to become active on the carrier's website.
If you have not received tracking information within 5 business days of placing your order, contact us and we will look into it.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer.
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Reshipment costs are the customer's responsibility. If you would prefer a refund instead, we will refund the product cost less any shipping expense we have already incurred.
Lost, delayed or damaged packages
Once a package is handed to the carrier, delivery is in the carrier's hands. That said, we will not leave you stranded:
- Delayed: if tracking has not updated for 7 consecutive business days, contact us and we will open a trace with the carrier.
- Damaged in transit: contact us within 7 days of delivery with photographs of the packaging and the product, and we will arrange a replacement or refund.
- Marked delivered but not received: please check with neighbours and your building's mail room, and allow 48 hours, as carriers occasionally scan early. If it still has not appeared, contact us and we will help you file a claim with the carrier.
Order changes and cancellations
We fulfill quickly, so the window to change or cancel an order is short. If you need to amend or cancel, contact us as soon as possible after ordering. Once an order has been dispatched it cannot be cancelled, and our Refund Policy applies instead.
Subscription orders
Subscribe & Save orders are shipped on the same schedule and at the same shipping rates as one-time orders. Your subscription renewal will be processed on your recurring billing date and dispatched within 1–3 business days of that date. You can skip, reschedule or cancel a subscription at any time from your account, we ask you please do so yourself - there is no penalty. It is disruptive for us to have to cancel a subscription the day it gets charged.
PO boxes and military addresses
We can ship to PO boxes and APO/FPO addresses within the United States. These are handled by USPS and may take longer than the standard estimates above.
Contact
Questions about a shipment? Reach us through our contact page or email mattdelgrosso@titanforgedlabs.com. We aim to respond within 1 business day.
This policy should be read alongside our Refund Policy, Terms of Service, and Privacy Policy.